Vistara

The client was facing a number of challenges related to their software development and operations processes. One key issue was that their operations were nonstandard and manual, which meant that their development team was spending less time on developing new features and more time on maintenance activities. This was limiting the velocity and frequency of application feature development, which was not keeping pace with the business needs.

The client also had a large backlog of maintenance activities that needed to be addressed, which was contributing to the slow pace of development. Additionally, there were constraints in the client-vendor engagement model that were limiting collaboration and problem solving, further slowing down development efforts.

Finally, the client’s processes were generally inefficient in terms of monitoring, deployment, handling incidents, and problems. This was leading to delays and errors that were negatively impacting the client’s ability to deliver new features and services to their customers. Overall, the client was facing significant challenges related to their software development and operations processes, which were hindering their ability to meet the needs of their business and their customers.

The solution proposed by iTroSys involves a phased implementation of ITIL, Agile, and DevOps methodologies to address the client’s challenges. The approach includes the following components:

Continuous Operations: This involves reducing effort through automation and streamlining processes. The aim is to optimize the efficiency of the operations team by automating tasks, such as monitoring and incident handling, and by streamlining processes for deploying changes and handling incidents and problems.

Continuous Integration and Testing: This component involves implementing processes for integrating and testing new features as they are developed. This ensures that new features are properly tested and integrated into the application, reducing the risk of issues arising during deployment.

Continuous Delivery and Deployment: This component focuses on delivering new features quickly and reliably through automated deployment processes. This allows the client to keep pace with business needs and reduces the backlog of maintenance activities.

Continuous Assessment: Regular service review meetings with the client are conducted to discuss additional process improvements. This helps to identify areas for improvement and ensures that the solution is continuously optimized to meet the client’s evolving needs.

The solution leverages industry best practices and technologies to create a more efficient and effective application development and management process. By adopting this approach, the client can improve the velocity and frequency of application feature development, reduce the backlog of maintenance activities, and improve collaboration and problem-solving between the client and vendor.

The implementation of ITIL, Agile, and DevOps led to several benefits for the client. Here is an elaboration of the statement of benefits:

Re-investing gains into further improvements: The implementation of the solution led to significant gains in terms of development time reduction and increased average release per month. These gains allowed the client to reinvest the gains into further improvements such as additional monitoring and migration scripts, and a mobile version of the monitoring tool. These further improvements would lead to even more gains and benefits for the client in the future.

65% development time reduction: The implementation of the solution led to a 65% reduction in development time. This meant that the team could spend less time on maintenance activities and more time on developing new features that would keep up with business needs. This led to an increase in the velocity and frequency of application feature development, which had previously not been keeping pace with business needs.

100% increase in average release per month: The implementation of the solution also led to a 100% increase in the average release per month. This meant that the team could release new features and updates to the application more frequently, which allowed the client to stay competitive and keep up with the changing needs of their business and customers.

Overall, the implementation of ITIL, Agile, and DevOps led to significant improvements in the efficiency and effectiveness of the client’s processes. These improvements allowed the client to focus more on developing new features and meeting the needs of their business and customers, which ultimately led to increased success and growth for the client.